We are looking for IT Service Associate to our company, Location Dubai. Interested Candidates can Submit appication.
Job Description :
• Support the end user client environment such as Desktops, Laptops, Mobiles, IP Phones and client applications.
•Incident troubleshooting, analysis, resolution and/or escalation.
•To provide a single and quality point of contact for IT customers
•Monitor the status & progress toward resolution of all open incidents.
•Perform classification; prioritizing of incidents dependant of the impact of the issue.
•Quick & efficient handling of IT incidents & service requests on first contact.
•Work closely across IT in achieving common goals.
•Work effectively as a team member.
•Develop knowledge of client business & IT environment with the goal of increasing first-call resolution rates.
•To perform out of hours duties as directed and documented as per schedule.
Job Requirements :
• Minimum Qualification Bachelor’s degree in computer science
• Wintel Hardware – PC Management – Altiris – PC build, Application Deployment, Reports.
• Windows XP/7 – In depth knowledge of the OS (Operating System).
• Office 2003 to Office 2016 – Intermediate Support.
• Antivirus – end point protection – managing vulnerabilities.
• Encryption – Knowledge of encryption technology, setup and support.
• Mobile devices -Tablet & Blackberry etc. setup & support.
• RAS support – VPN client, RSA etc.
• Networking – DNS, DHCP, File sharing, Printing, WLAN.