IT Service Associate

  • Dubai

We are looking for IT Service Associate to our company, Location Dubai. Interested Candidates can Submit appication.

Job Description :
Support the end user client environment such as Desktops, Laptops, Mobiles, IP Phones and client applications.
Incident troubleshooting, analysis, resolution and/or escalation.
To provide a single and quality point of contact for IT customers
Monitor the status & progress toward resolution of all open incidents.
Perform classification; prioritizing of incidents dependant of the impact of the issue.
Quick & efficient handling of IT incidents & service requests on first contact.
Work closely across IT in achieving common goals.
Work effectively as a team member.
Develop knowledge of client business & IT environment with the goal of increasing first-call resolution rates.
To perform out of hours duties as directed and documented as per schedule.

Job Requirements :
Minimum Qualification Bachelor’s degree in computer science
• Wintel Hardware – PC Management – Altiris – PC build, Application Deployment, Reports.
• Windows XP/7 – In depth knowledge of the OS (Operating System).
Office 2003 to Office 2016 – Intermediate Support.
Antivirus – end point protection – managing vulnerabilities.
Encryption – Knowledge of encryption technology, setup and support.
• Mobile devices -Tablet & Blackberry etc. setup & support.
RAS support – VPN client, RSA etc.
• Networking – DNS, DHCP, File sharing, Printing, WLAN.