Social Media Executive

  • Dubai

We are looking for social media executive who is expected to monitor media activity across a broad range of social media channels and cultivate and grow online relationships with customers

Job Description :
• Ensure coordination of all social media activities, and that customer review and comment responses are made • within designated response times and are in accordance with each social media channel’s engagement plan
• Follow the pre-set Social Media guidelines in updating our different channels while ensuring proactivity on daily basis
• Coordinate and perform the day to day activities relating to the different social media platforms
• Engage in conversations with our consumers to generate leads and content about us in the market
• Prepare and monitor reports with trends and emphasis on recommended future activities
• Respond to all customer inquiries and complaints in a timely fashion
• File all complaints and refer them to relevant parties, monitor progress and update customers

Job Requirements :
• University Bachelor’s degree
• Passionate about social media and online trends
• Strong ability to present ideas, concepts and workflows in a clear and engaging manner
• Should possess creative writing and content skills
• Good organizational and self-management skills under pressure
• Fluency in spoken and written Arabic and English
• Proactive in taking initiatives and staying updated with the latest technologies and social media trends
• Basic knowledge of e-marketing and graphic design