Job Title : Call Center Agent jobs in Jeddah
Nationality Type : Any Open
Salaries : Negotiable
Job Location : Jeddah, Saudi Arabia
Call Center Agent jobs in Jeddah. Currently we are looking for Call Center Agent for our company in Jeddah. Interested Candidates Can submit their application.
Job Duties :
• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization’s service and product information.
• Processing forms, orders, and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing administration, communicating and coordinating with internal departments.
• Other duties as assigned.
• Technical expert in related computer applications.
• Able to react effectively and calmly in emergencies.
• Able to maintain customer confidentiality.
Qualifications and requirements :
• At least 1-2 years’ experience as Real Estate Call Center Agent in Saudi Real Estate Market preferably in a medium to large organization or in real estate industry.
• Multi-tasking skills
• Must possess excellent communication skills in English & Arabic
• Team player and self-driven attitude
• Ability to communicate precisely
• Strong interpersonal skills
• Good computer skills in MS Office Tools
• Ability to adapt to change
• Excellent interpersonal and customer service skills.
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