Call center agent

Full Time


Call center agent Jeddah jobs. Currently we are looking for Call center agent for our company in Jeddah. Interested Candidates Can submit their Application.

Job Duties and Responsibilities:
• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Upsell products and services
• Complete call logs and reports.

Requirements and Qualifications:
• Minimum qualification high school diploma or equivalent
• Proficient in relevant computer applications
• 1-3 years of experience in a call center field
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situation appropriately

job description of call center agent

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Currently we are looking for Call center agent for our company in Jeddah. interested Candidates can submit their application.

Call center agent Jeddah jobs

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