Confidential
Job Title : Customer Care Agent jobs Riyadh
Nationality Type : Any Open
Salaries : Negotiable
Job Location : Riyadh, Saudi Arabia
Customer Care Agent jobs Riyadh. Currently we are looking for Customer Care Agent for our company in Riyadh. Interested Candidates Can submit their application.
Job Duties and Responsibilities :
• Responds to customer web inquiries regarding online merchandise or service orders
• Respond to customer queries in a timely and accurate way, via phone, email, social media and live chat
• Assists customers with product selection suggests various product options that are available
• Respond to all customer inquiries (email / phone / chat), resolve complaints, reviews, returns, disputes within a documented and timely manner.
• Communicate effectively with our customers through well-crafted personal interactions whether via phone or chat
• Provide high level of quality support in order to meet and exceed the expectations of our customers
• Organized and a strong aptitude to follow tasks through to completion
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
• Gather customer feedback and share with our Operations and Marketing
• Assist in the processing of online purchases quickly and while providing.
Job Requirements and Qualifications :
• 2-4 experience
• Strong phone and verbal communication skills along with active listening
• You have an excellent command of English language as the majority of customers will be foreigners and expats
• Familiarity with CRM systems and practices
• You are excited to work in a fast-paced environment with constant change and growth.
• You have the ability to multitask, set priorities, and manage time effectively
• You are able to work on multiple platforms and software solutions concurrently
• You are ready to work on alternating shift basis
• You are target oriented.
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