Customer Care Representative 

Full Time


Customer Care Representative Jobs in Jeddah. Currently we are looking for Customer Care Representative for our company in Jeddah. Interested Candidates Can submit their application.

walk in interview in Jeddah

Job Duties and Responsibilities:
• Receive phone calls and chat requests from prospective and existing customers
• Provide accurate and reliable information about the company and products and services offered
• Complete account-maintenance requests
• Assist clients with technical issues and escalate to appropriate departments when necessary
• Engage customers in friendly conversation to identify specific business needs and recommend the best solutions
• Recognize and pursue opportunities to cross-sell and/or to promote value-added products and services
• Overcome resistance and objections using gentle persuasion
• Assume ownership of any issues identified during client interaction all the way to resolution
• Maintain accurate and complete records of all communications with customers using proprietary client-management software
• Communicate opportunities and issues with sales team and project coordinators
• Consistently meet or exceed quality assurance standards and other key metrics for performance.

Job Requirements and Qualifications:
• Associate’s Degree, preferably in business or a related field
• Bachelor’s Degree preferred
• Two to five years of experience in a high-volume call center
• Ability to quickly learn proprietary software
• Flexibility to adapt to an environment of rapid, constant change
• Prior experience in sales or offering value-added solutions.

• Dedicated work ethic with a proactive approach and a responsive attitude
• Demonstrated capacity to defuse and deescalate complex situations
• Professional interpersonal, written and oral communication skills
• Effective ability to handle multiple priorities in a fast-paced environment
• Verifiable touch-typing speed of 45 WPM.

customer service representative job description

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Find the latest Customer Care Representative job vacancies and employment opportunities in Jeddah. interested Candidates can submit their application.

Customer Care Representative Jobs in Jeddah

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