Job Title : Customer Experience Expert jobs in Jeddah
Nationality Type : Any Open
Salaries : Negotiable
Job Location : Jeddah, Saudi Arabia
Customer Experience Expert jobs in Jeddah. Currently we are looking for Customer Experience Expert for our company in Jeddah. Interested Candidates Can submit their application.
Job Duties and Responsibilities :
• Planning, managing and delivering a CRM strategy.
• Building collaborative relationships within the business to gain a great understanding of our customer base through insight, segmentation and data analysis.
• Customer journey mapping.
• Customer segmentation via transaction as well as behavioral analysis.
• Creating/implementing & executing automated life-cycle. communication flows which span across all customer touch points.
• Proactively solving customer problems and following up on corrective actions at first contact, and making it a good experience for them.
• Analysis / reporting on campaigns effectiveness in terms of traffic, acquisition, conversion, retention, revenue & CLTV.
• Through customer analysis, Identifying features & site areas for improvement and making recommendations.
• Ownership of main KPI s which relate to CRM: Increase purchase frequency and CLTV.
Job Requirements and Qualifications :
Previous experience in B2C / CRM / data marketing / email marketing / marketing automation.
• First-hand experience in developing and implementing of a successful CRM strategy.
• Excellent planning, analytical skills and project management skills.
• Strong ability to manipulate customer data to drive marketing efficiencies.
• Experience in setting up / testing and building out marketing automation flows.
• Great communications skills, written and verbal by using positive language.
• Ability to be creative and use their initiative to develop new ideas.
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