Job Title : Customer Service Agent jobs in Jeddah
Nationality Type : Any Open
Salaries : Negotiable
Job Location : Jeddah, Saudi Arabia
Customer Service Agent jobs in Jeddah. Currently we are looking for Customer Service Agent for our company in Jeddah. Interested Candidates Can submit their application.
Job Duties and Responsibilities :
Services passenger phone calls and answers travel-related inquiries.
• Books airline tickets for our passengers.
• Provides guidance through the appropriate airline procedures.
• Utilizes scripts/standard workflow processes.
• Resolves and documents all complaints through our complaint management system.
• Tracks and follows up on all pending requests and complaints to ensure all promised timelines are met.
• Communicates relevant updates and escalations to the designated Team Leader and team members.
• Attends ongoing training to enhance knowledge, skills, and abilities when required as scheduled.
• Performs special assignments as directed by management.
• Attends department meetings to discuss updates, industry changes, policies, client specific information, process improvements, challenges and best practices.
Job Requirements and Qualifications :
Very Good Command of English.
• Very Good Computer Skills.
• Adaptability / Flexibility.
• Problem Solving.
• Listening Skills.
• Must be a Graduate.
• Call Center Background is preferable.
• Amadeus User is a plus.
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Currently we are looking for Customer Service Agent for our company in Jeddah. interested Candidates can submit their application.
Customer Service Agent jobs in Jeddah
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