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Customer Service Director Jobs in Jeddah. Currently we are looking for Customer Service Director for our company in Jeddah. Interested Candidates Can submit their application.
Job Duties and Responsibilities :
– Implement the customer centric culture throughout the organization;
– Collaborate with other contractors and relevant stakeholders to ensure seamless public transport integration and a positive experience for all passengers;
– Monitor ridership and passenger flow so that services can be adapted accordingly;
– Collaborate with the Authorities on the implementation of their communication and marketing plan;
– Collaborate with Station Managers to ensure that front line staff deliver the required Customer Services standards;
– Monitor and manage KPIs, managing performance improvement and corrective action plans;
– Manage individual and team performance
– Manage the budget and control expenditure for the Customer Service team.
Job Requirements and Qualifications :
– High degree of computer literacy and proficiency in data analysis;
– At least 5 years’ experience in business relationship management, customer service or sales within a customer oriented environment. A related field such as travel and hospitality is also acceptable;
– Proven customer orientation and service improvement essential;
– Strong track record of team management;
– Strong planning skills – good tracking and follow-up
– Effective verbal and written communication skills;
– Able to both lead and take a hands-on approach to projects;
– Proven ability to persuade and influence
– Strong ethics – complies with applicable laws and regulations
– Fluent in Arabic and English.
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Currently we are looking for Customer Service Director for our company in Jeddah. interested Candidates can submit their application.
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