Fashion Consultant

Fashion Consultant – Luxury Fashion jobs Abu Dhabi

At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.

Key Responsibilities :
– You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
– Drive client relationships within an omni-channel approach
– Provide pre-buying feedback on products
– Drive eNPS through people experience initiatives and culture
– Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
– Ensure click and collect are conducted within SLAs (Service-level agreement)
– Ensure customer data is properly captured in adherence to marketing team requirements

– Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..
– Support with in-store marketing events and activations
– Keep abreast of all brand social media activities and campaigns
– Drive sell-throughs within the store
– Support in-store CX initiatives
– Provide input to what ‘s working well /what’s not working well within the store

What you’ll need to succeed
– Complete ALL stages of the application (Video Interview and Pymetrics assessment)
– Strong English communication skills
– Arabic language is mandatory

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