Currently we are looking for Guest Service Supervisor for Accor Hotels in Doha. interested Candidates can submit their application. Guest Service Supervisor jobs in Doha
Key Responsibilities :
– Supervises all Lobby Area, Guest Relation, Concierge, Reception.
– Takes care of all requests and complaints when necessary.
– Observes behavior and efficiency of all Front Office staff.
– Deals with especially all arrivals and VIP ‘s. makes necessary coordination with reservation for future important arrivals and notice the General Manager and Hotel Manager accordingly.
– Enforces the observance of house rules and regulations.
– Supervises proper use of equipment to avoid misuse.
– Controls VIP status extended to guests & ensures VIP policy is kept to.
– Supervises proper blocking of VIPs and special requests. Follow up the guest requests.
– Ensures that a smooth operation is maintained within the department.
– Coordinate and guide the Guest Relation issues and cooperate with Guest Service Representatives.
– Concentrate on guest activities like coordinating happy hours or meeting with important VIP guests.
– Supervises Guest Service Representatives performance and makes sure everything related to guest is followed up.
– Makes sure guests are escorted to their rooms by the guest relation.
– Coordinate and follow up guest contact policy.
– Ensures that personal hygiene for the Front Office staff is to the standard at all times.
– Observes and supervises closely and follows up that all staff greet the guests properly and handle guest complaints with maximum efficiency.
– Greets & meets VIP guests whenever possible, during arrival, departure, or during their stay.
– Organizes & is present upon special events, functions.
– Extends VIP status whenever necessary.
– Suggests ways to improve service approach, service delivery & customer relations in all departments
– Monitors accuracy in Opera profiles & makes sure that guest history is updated.
– Spot checks VIP rooms.
– Entertains wherever & whenever necessary in compliance with rules & regulations.
– Updates subordinates on all ongoing activities/functions in the hotel.
– Present during P.R. promotional functions & events for the hotel.
– Makes annual Performance evaluation for their staff.
– Knows and follows the fire and safety procedures of the hotel.
– Performs other duties assigned by his/her supervisor.
Education & Experience :
– Minimum 2-year Front Office experience.
– Degree/Diploma in Hospitality Management
– Ability to work in multiple shifts.
– Excellent reading, writing, and oral proficiency in the English language.
– Proficient in Opera PMS and MS Office
– Flexibility to respond to a range of different work situations.
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Jobs in Accor Hotels
Currently we are looking for Guest Service Supervisor for Accor Hotels in Doha. interested Candidates can submit their application.
Guest Service Supervisor jobs in Doha
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