Guest Service Supervisor jobs in Doha

Full Time
  • Full Time
  • Doha, Qatar
  • Negotiable AED / Month
  • Salary: Negotiable

Accor Hotels

Currently we are looking for Guest Service Supervisor for Accor Hotels in Doha. interested Candidates can submit their application. Guest Service Supervisor jobs in Doha

Key Responsibilities :

– Supervises all Lobby Area, Guest Relation, Concierge, Reception.
– Takes care of all requests and complaints when necessary.
– Observes behavior and efficiency of all Front Office staff.
– Deals with especially all arrivals and VIP ‘s. makes necessary coordination with reservation for future important arrivals and notice the General Manager and Hotel Manager accordingly.
– Enforces the observance of house rules and regulations.
– Supervises proper use of equipment to avoid misuse.
– Controls VIP status extended to guests & ensures VIP policy is kept to.
– Supervises proper blocking of VIPs and special requests. Follow up the guest requests.
– Ensures that a smooth operation is maintained within the department.
– Coordinate and guide the Guest Relation issues and cooperate with Guest Service Representatives.
– Concentrate on guest activities like coordinating happy hours or meeting with important VIP guests.
– Supervises Guest Service Representatives performance and makes sure everything related to guest is followed up.

– Makes sure guests are escorted to their rooms by the guest relation.
– Coordinate and follow up guest contact policy.
– Ensures that personal hygiene for the Front Office staff is to the standard at all times.
– Observes and supervises closely and follows up that all staff greet the guests properly and handle guest complaints with maximum efficiency.
– Greets & meets VIP guests whenever possible, during arrival, departure, or during their stay.
– Organizes & is present upon special events, functions.
– Extends VIP status whenever necessary.
– Suggests ways to improve service approach, service delivery & customer relations in all departments
– Monitors accuracy in Opera profiles & makes sure that guest history is updated.
– Spot checks VIP rooms.

– Entertains wherever & whenever necessary in compliance with rules & regulations.
– Updates subordinates on all ongoing activities/functions in the hotel.
– Present during P.R. promotional functions & events for the hotel.
– Makes annual Performance evaluation for their staff.
– Knows and follows the fire and safety procedures of the hotel.
– Performs other duties assigned by his/her supervisor.

Education & Experience :

– Minimum 2-year Front Office experience.
– Degree/Diploma in Hospitality Management
– Ability to work in multiple shifts.
– Excellent reading, writing, and oral proficiency in the English language.
– Proficient in Opera PMS and MS Office
– Flexibility to respond to a range of different work situations.

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Jobs in Accor Hotels

Currently we are looking for Guest Service Supervisor for Accor Hotels in Doha. interested Candidates can submit their application.

Guest Service Supervisor jobs in Doha

Vacancies in Qatar

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