Help Desk Specialist Jobs in Jeddah

Full Time
  • Full Time
  • Jeddah - Saudi Arabia
  • Negotiable Salary AED / Month
  • Salary: Negotiable Salary

Confidential

Help Desk Specialist Jobs in Jeddah. Currently we are looking for Help Desk Specialist for our company in Jeddah. Interested Candidates Can submit their application.

Job Duties :
• Obtains client information by answering telephone calls/emails/tickets; interviewing clients; verifying information
• Manage large amounts of incoming calls/emails/tickets
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution when needed
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Training new users on software use.

Qualifications and requirements :
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices including Desk.com
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Multilingual, any language in addition to English.

 

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Jobs in Saudi Arabia

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