Help Desk Technician jobs in Jeddah

Job Title : Help Desk Technician jobs in Jeddah
Nationality Type : Any Open
Salaries : Negotiable
Job Location : Jeddah, Saudi Arabia

Help Desk Technician jobs in Jeddah. Currently we are looking for Help Desk Technician for our company in Jeddah. Interested Candidates Can submit their application.

Job Duties and Responsibilities :
• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Responding in a timely manner to service issues and requests via chat, email, or phone
• Providing technical support across the Establishment (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Possibly training more junior staff members.

• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Direct unresolved issues to the next level of support personnel
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements in procedures.

Job Requirements and Qualifications :
• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases, and remote control
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field.

• Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems
• Experience with Network Repairs and Analysis, Good Customer Service Skills,
• Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience
• A technical, logical thought process
• Problem-solving skills
• An ability to stick to strict deadlines
• An ability to prioritize and delegate
• A keen eye for detail.

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Currently we are looking for Help Desk Technician for our company in Jeddah. interested Candidates can submit their application.

Help Desk Technician jobs in Jeddah