In Room Dinning Order Taker Riyadh jobs

Full Time
  • Full Time
  • Riyadh
  • Negotiable AED / Month
  • Salary: Negotiable

AccorHotels

In Room Dinning Order Taker Riyadh jobs. Currently we are looking for In Room Dinning Order Taker for AccorHotels in Riyadh. Interested Candidates Can submit their Application. jobs in Saudi Arabia

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Key Responsibilities :
– Answers the phone following the telephone etiquette.
– Takes accurate IRD orders over the phone ensuring any specific requests are noted.
– Ensures guests’ details are inputted in POS system accurately to ensure a flawless IRD service
– Provides detailed and engaging description of menu items.
– Asks questions to anticipate guests’ needs, Suggests and upsells when appropriate and reconfirm Guest orders.
– Provides the delivery time to the guest mentioning the time order was placed and time of expected delivery, using guest’s last name.
– Explains tray removal process to guest.
– Sets up the trays according to order and as per standard.
– Tracks preparation time and communicates any delays to the guest with an apology.
– Calls guest to claim meal satisfaction.

– Communicates additional meal requirements, allergies, dietary need and special requests to the kitchen.
– Processes payment for orders upon return of the server, coordinates tray pick up. Answers calls for pick-up of trays and/or tables, and direct servers to retrieve items.
– Prepares amenity list with required details and follows up amenities delivery.
– Complies with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management. Maintains house bank in accordance with policy when needed.
– Walk and verify floors for left trays or any other food and beverage equipment.
– Responds to guest complaints in a positive manner, negotiate a compromise and implement solution.

 

Education & Experience :
– Minimum 1-3 years of experience in a similar capacity
– Luxury five star experience necessary
– Previous Food and Beverage leadership experience preferred
– Ability to focus attention on guest needs, remaining calm and courteous at all times.
– Strong interpersonal and problem solving abilities.
– Ability to work well under pressure in a fast paced environment.
– Excellent reading, writing and oral proficiency in English language
– Ability to work effectively and contribute in a team
– High level of integrity, enthusiasm, dedication and support for continuous improvement.
– Understands international luxury travelers and their needs.

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