IRD Order Taker – Arabic Speaker

IRD Order Taker – Arabic Speaker

PURPOSE OF POSITION

To provide prompt and courteous F&B service to the Hotel’s guests.

KEY ROLES & RESPONSIBILITIES
– Update white board daily (AM).
– Prepare daily cashiering forms and operational forms.
– Able to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures.
– Complete knowledge of menus and wine lists, and up-to-date information about specialties and menus.
– Regular check with culinary team for non availability items.
– Answer all phone calls promptly and efficiently, using the correct greeting.
– Carry out correct order taking procedures with recommendations to the guest.
– Seize opportunity to up sell IRD food and beverage products.

– Carry out proper cashiering procedures as set by Raffles Hotels & Resorts standards.
– The ability to maintain a clean, neat and orderly order taker cabin throughout service.
– Correct preparation of all necessary operational material in the order taker cabin and in the pantry areas.
– Reporting of any guest comments to the superior, completing guest preference sheet.
– Conscientious handling of operating equipment and maintaining the department in a clean and tidy condition.
– Will write beverage storeroom requisition for approval by IRD Manager.
– To communicate to both internal and external customers in a polite, courteous and constructive manner.

PERSONAL ATTRIBUTES
– Arabic Speaker
– Average reading, writing and oral proficiency in the English language
– Must be well presented and professionally groomed at all times
– Able to account and handle cash effectively and efficiently
– Good communication and customer contact skills; good problem resolution skills
– Basic F&B product knowledge with a focus on wine
– Team player with strong interpersonal skills and attention to detail.

QUALIFICATIONS
– Secondary Education

EXPERIENCE
– Minimum 1-year food and beverage serving experience
– Previous public contact and/or cashiering experience.

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