Reservations Supervisor Riyadh jobs

Full Time

AccorHotels

Reservations Supervisor Riyadh jobs. Currently we are looking for Reservations Supervisor for AccorHotels in Riyadh. Interested Candidates Can submit their Application. jobs in Saudi Arabia

 

What you will be doing:
– Respond to all reservation requests and incoming calls in a courteous, efficient, professional and friendly manner in adherence to Fairmont Hotels & Resorts standards.
– Follow-up on all voicemails and emails in a timely manner
– Responsible for changes, cancellations, billing, upgrading, etc for all guests
– Responsible for charging advance deposits, no-show fees and cancellation fees
– Process and follow up on special guest requests
– Working directly with all clients to handle any additions/cancellations/changes.
– Assist in providing reservation related training to applicable operational departments
– Review group resumes each week and double check VIP/staff reservations (rate, room type, billing, etc.) in PM for accuracy.

– Perform all duties per the Reservations Daily / Weekly / Monthly checklist.
– Maintaining and responding to all requests received in the Reservations email address
– Research and support any / all Travel Agent commission inquiries
– Lead by example in demonstrating high levels of guest service, teamwork and “stepping out of the box” where possible
– Support the hotel’s ongoing service and standards and philosophy.
– Other projects and duties as assigned.

Education & Experience :
– Certificate /diploma /degree in Hospitality Management an asset
– Strong keyboard skills.
– Excellent telephone manner mandatory – must enjoy working on the phone and talking to guests all day
– Excellent written and verbal communication skills
– Previous front office and/or reservations experience is an asset
– Exceptional ability to work under deadline pressures
– Detail-oriented and numerical aptitude
– Previous experience with Opera, Micros an asset
– Good working knowledge of Microsoft Excel and Word.

Physical Aspects of Position (include but are not limited to):
– Constant sitting throughout shift
– Constant use of a computer and viewing screen throughout shift

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Reservations Supervisor Riyadh jobs

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