Tech Majlis Associate jobs Riyadh. Currently we are looking for Tech Majlis Associate for PricewaterhouseCoopers company in Riyadh. Interested Candidates Can submit their Application.
Position summary Essential Responsibilities In this role, the successful candidate will:
– Create an innovative Technology focused environment where customer satisfaction is primary.
– Deliver a daily service providing a focal point for customer interaction and support for all hardware and software issues including [but not limited to] client, mobility, wireless, printing, connectivity, applications.
– Maintain/resolve all open incidents/tasks within ticket queue in a timely manner.
– Partner with other IT teams on new technology introduction projects to ensure the site is prepared to deploy, educate and support the new solutions.
– Ensure all business policies and standards around security and compliance are being met by the Tech Lounge service.
– Analyse Tech Lounge performance data and adapt service to better meet business requirements.
– Be a resource and guidance for customers with regard to technology use, PwC working policies and procedures.
– Establish strong, open working relationships with customers at all levels.
– Proactively anticipate, identify and resolve problems, applying knowledge in complex, difficult or stressful situations.
– Effectively communicate and share technical information to audiences at all levels of the organization.
– Drive a culture of change and innovation.
Job Requirements and Qualifications:
– Experience leading a team within a working retail/service environment.
– Excellent customer service skills.
– High levels of energy and self-motivation.
– Enthusiastic around technology and innovation.
– Effective problem identification and solutions skills.
– Ability to lead from the front and drive a culture of change.
– Strong team player and collaborator.
– Fluent in written and spoken English Desired Characteristics.
– Experience in delivering a technical support service.
– Technical expertise [Windows, Apple Mac, Mobile].
– Experience working in a global organisation.
– Proven analytical skills.
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Currently we are looking for Tech Majlis Associate for PricewaterhouseCoopers company in Riyadh. interested Candidates can submit their application.
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