Walk-in interview Helpdesk Team Leader

Job Title : Walk-in interview Helpdesk Team Leader
Nationality Type : Any Open
Salaries : Negotiable
Job Location : Riyadh, Saudi Arabia

Walk-in interview for Helpdesk Team Leader in Riyadh. Currently we are looking for Helpdesk Team Leader for our company in Riyadh. Interested Candidates Can submit their application.

Job Duties and Responsibilities :
– Ensure an effective and polite helpdesk service is delivered.
– Monitor operational issues and manage working procedures to optimize the staff allocation whilst ensuring response to situations as stated in the service level agreements.
– Call handling – recording relevant information liaising with internal staff colleagues.
– Responsible for emergency and alarm calls, as per agreed policies and protocols are carried out.
– Issue work instructions.
– Ensure all staffs are trained as required.
– Ensure that all required records and paperwork are completed in line with Health & Safety Quality and Serco policies and procedures.
– Planning and supervision of work rotation and allocation of staff
– To report any Health & Safety hazards around site as per procedures.
– Contribute /prepare annual appraisals
– Undertake any other duties appropriate to the grade.

Job Requirements and Qualifications :
– Supervising staff, monitoring work standards and team working essential.
– Use of Switchboard and Helpdesk communication and recording systems
– Good Knowledge of English Language
– Knowledge of Arabic, Hindi, or Urdu languages an advantage but not essential
– Technical knowledge of FSI Concept front end configurations is essential
– Technical knowledge of Maximo CAFM is preferred
– Experience in preparing RFI’s related to Helpdesk
– Background on technical and product testing procedures is a plus
– Must have previous experience in supervisory role.

– Use of monitoring systems/ CAFM
– Must have managed a team
– Previous experience and knowledge of supervisory practices and procedures.
– Minimum 3 years of experience in using and administering concept evolution
– Minimum 5 years of experience in customer service role.

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Currently we are looking for Helpdesk Team Leader for our company in Riyadh. interested Candidates can submit their application.

Walk-in interview Helpdesk Team Leader in Riyadh

Jobs in Saudi Arabia

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